Frequently Asked Questions

Find answers to your pressing questions about our digital custom orthotics platform.

What types of clinics and hospitals do you work with?

We partner with public hospitals, private hospital groups, specialty clinics, and high-volume outpatient practices. Our platform is designed to support both single-site clinics and multi-location healthcare systems.

How does the digital orthotics workflow work?

Clinicians and clinical staff scan the patient using an iPad or supported 3D scanner, capturing foot geometry, photos, and video for gait analysis. Digital prescriptions are reviewed and finalized within the platform, manufactured through our controlled production process, and delivered ready for fitting — reducing manual steps and turnaround time.

What conditions do your orthotics support?

Our solutions support a wide range of clinical needs, including plantar fasciitis, diabetic foot care, post-surgical rehabilitation, sports injuries, pediatric orthotics, and complex biomechanical cases.

How long does onboarding take for a new clinic or hospital?

Most clinics are onboarded within 1–2 weeks, including staff training, workflow setup, and test cases. Enterprise hospital deployments may vary based on scale and integration requirements.

How do you handle complex or custom cases?

Our digital workflow enables clinicians to submit detailed prescriptions, clinical notes, and modification requests directly within the platform. Complex or non-standard cases are reviewed collaboratively by our clinical and production teams prior to manufacturing to ensure accuracy and consistency.

We also offer an Ask a Podiatrist consultation service, allowing clinicians to connect with our in-house podiatry team for case review, prescription guidance, and clinical support when needed.

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